Effective Date: 21 May 2026

Solenne Style (“we”, “our”, “us”) is committed to delivering your orders promptly and safely. This Shipping Policy explains how we process, handle, and deliver your orders within the United Kingdom.

1. General Shipping Information
We currently ship throughout the United Kingdom.
Shipping options, delivery times, and applicable conditions may vary depending on your location and the size or weight of your order.

2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.
During peak periods or promotional events, processing times may be slightly extended. Should this occur, we will keep you informed.

3. Shipping Rates
Complimentary Shipping – We are pleased to offer free shipping on all orders within the United Kingdom, with no minimum purchase requirement.

4. Estimated Delivery Times
Once your order has been processed, please allow for the following estimated timeframes:

• Shipping Time: 3–10 business days (Monday to Friday)
• Total Estimated Delivery Time: 5–13 business days
• Order Cut-Off Time: 6:00 PM
• Time Zone: (GMT) Greenwich Mean Time – London

Please note that delivery times are estimates and may occasionally be affected by courier delays, seasonal demand, or adverse weather conditions.

5. Shipping Restrictions
We are unable to ship to PO Box addresses, military addresses (APO/FPO/DPO), or certain restricted areas.
Additionally, some items may be subject to shipping limitations in accordance with United Kingdom regulations or courier policies.

6. Failed Delivery or Returned Parcels
If delivery is unsuccessful due to incorrect address details, failed delivery attempts, or uncollected parcels, the shipment may be returned to us.
Should this occur, we will contact you to arrange re-dispatch. Please note that additional shipping costs may apply in such circumstances.

7. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us without delay at info@solennestyle.com.
We will liaise with the courier to investigate the matter and work towards a prompt and fair resolution.

8. Policy Updates
Solenne Style may update this Shipping Policy from time to time, including to ensure compliance with Google Shopping Ads requirements or to enhance our service standards. The most recent version will always be available on this page.

Last updated: May 11, 2026

Contact Information
Store name: Solenne Style
Company name: OS Marketing
Company Address: Hooikamp 33, Leerdam, 4143 VP, Netherlands
Company nr: 92991599
Phone: +44 7426 952501
Email: info@solennestyle.com

Monday to Friday | 09:00 – 17:00 (GMT)
Saturday & Sunday | 10:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.