Effective Date: 21 May 2026

Solenne Style (“we”, “our”, “us”) is committed to delivering your orders promptly and safely. This Shipping Policy explains how we process, handle, and deliver your orders within the United Kingdom.

1. Processing Time

All orders are processed within 1–2 business days after the order is confirmed and payment is received. Business days are Monday to Friday, excluding UK public holidays.

2. Shipping Methods and Transit Times

We offer standard shipping throughout the United Kingdom. Estimated transit times are:

• Standard Shipping: 5–7 business days depending on your location.

Please note that transit times are estimates and may vary due to unforeseen circumstances, including high demand, postal delays, or adverse weather conditions.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery address. Any applicable shipping charges will be clearly displayed before you complete your order.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the courier’s website.

5. Delivery Address

Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

6. International Shipping

Currently, we only ship within the United Kingdom. If you require international shipping, please contact us info@solennestyle.com for information.

7. Lost, Damaged, or Delayed Shipments

If your order is lost, damaged, or delayed, please contact our customer support immediately at:

Email: contact@yourstorename.co.uk

Phone: +44 your phone number

Postal Address: Solenne Style, 13 Farndon Ave, Marston Green, Birmingham B37 7XN, United Kingdom

We will investigate your case promptly and work to resolve the issue, including replacement or refund if necessary.

8. Contact Us

For any questions regarding shipping, delivery, or your order, please reach out to us:

• Email: info@solennestyle.com
  
• Phone: +44 your phone number
  
• Postal Address: Solenne Style, 13 Farndon Ave, Marston Green, Birmingham B37 7XN, United Kingdom

We aim to respond to all inquiries within 24–48 hours during business days.