Effective Date: 21 May 2026

Solenne Style (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase products from our store. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information:

• Identity Information: Name, date of birth, and account details.
  
• Contact Information: Email address, telephone number, billing and shipping address.
  
• Payment Information: Payment card details or payment provider information (processed securely through our payment gateway).
  
• Technical Information: IP address, browser type, operating system, and website usage data.
  
• Marketing and Communications Data: Preferences regarding marketing from us and third parties.
  

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders.
  
• To manage your account and provide customer support.
  
• To send transactional emails (e.g., order confirmations, shipping updates).
  
• To improve our website, products, and services.
  
• To comply with legal obligations.
  
• To send marketing communications if you have opted in, including promotions and offers.
  

We only process your data where we have a lawful basis, such as:

• Consent
  
• Contractual necessity
  
• Legal obligation
  
• Legitimate business interest
  

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences.
  
• Analyse website traffic and improve performance.
  
• Provide personalized advertising.
  

We may also use Google services, including Google Analytics and Google Ads, which use cookies to track website traffic, conversions, and advertising effectiveness. You can manage or disable cookies via your browser settings.

For more information about Google’s data use and cookie policies, please visit Google Privacy & Terms.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers who perform services on our behalf (e.g., payment processors, shipping providers).
  
• Legal or regulatory authorities where required by law.
  
• Marketing partners only if you have opted in to receive marketing communications.
  

5. International Transfers

If your data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected.
  
• Comply with legal, accounting, or reporting requirements.
  

Once no longer needed, we securely delete or anonymize your data.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data.
  
• Request correction of inaccurate data.
  
• Request erasure of your data (“right to be forgotten”).
  
• Restrict processing of your data.
  
• Object to processing for direct marketing.
  
• Data portability.
  
• Withdraw consent at any time.
  

To exercise your rights, contact us at:

Email: info@solennestyle.com

Postal Address: Solenne Style, 13 Farndon Ave, Marston Green, Birmingham B37 7XN, United Kingdom

You also have the right to lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data is not being handled appropriately.

8. Security

We implement appropriate technical and organizational measures to protect your data against accidental or unlawful loss, access, disclosure, or destruction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.