Effective Date: 21 May 2026

Solenne Style (“we”, “our”, “us”) is committed to ensuring your satisfaction. If you are not completely happy with your purchase, you may return it under the conditions below.

1. Return Period

You may return items within 14 business days of receiving your order. Business days are Monday to Friday, excluding UK public holidays.

2. Return Conditions

• Items must be unused, in their original packaging, and in the same condition as received.
  
• Items that are damaged during delivery or defective can be returned for a full refund or replacement.
  
• Returns due to change of mind are accepted, but return shipping costs will be the responsibility of the customer.

3. Costs of Return

• If the item is broken, defective, or damaged, we cover the full return shipping cost.
  
• If you are returning an item because you are not satisfied, you are responsible for the return shipping cost.

Refunds will be processed to your original payment method within 5–7 business days of receiving the returned item.

4. How to Make a Return

To initiate a return, please contact our customer support with your order details:

• Email: info@solennestyle.com
  
• Phone: +44 your phone number
  
• Postal Address: Solenne Style, 13 Farndon Ave, Marston Green, Birmingham B37 7XN, United Kingdom

Our team will provide instructions on how to send the item back.

5. Exchanges

Exchanges are possible if you received a damaged or defective item. Contact us at the above details to arrange an exchange.

6. Contact Us

For questions regarding returns, refunds, or exchanges, reach out to us via:

• Email: info@solennestyle.com
  
• Phone: +44 your phone number
  
• Postal Address: Solenne Style, 13 Farndon Ave, Marston Green, Birmingham B37 7XN, United Kingdom

We aim to respond to all inquiries within 24–48 hours during business days.