About Solenne Style

Who are Solenne Style?

Solenne Style is a women's fashion shop specialising in dresses. We started in 2026 and we trade online only. There's no shop you can walk into. Everything we sell is bought through this website.

Where are you based, and where do you ship from?

We're a Dutch company. Solenne Style is a trading name of OS Marketing, registered at Hooikamp 33, 4143 VP Leerdam, Netherlands (KvK 92991599).

Do you sell outside the UK?

No. We deliver to United Kingdom addresses only. All prices on the site are shown in GBP.

How do I get in touch?

You can reach our customer support team by emailing us at info@solennestyle.com or calling +44 7426 952501

Monday to Friday | 09:00 – 17:00 (GMT)
Saturday & Sunday | 10:00 – 16:00 (GMT)

We aim to respond to all enquiries within 24 hours

Placing an order

I've placed an order — what happens next?

You'll get a confirmation email at the address you gave at checkout, usually within a few minutes. If nothing arrives, have a look in your spam folder first, then email us and we'll check it for you.

Can I change my delivery address after ordering?

Get in touch as quickly as you can. We can usually update details before your parcel is packed, but once it's with the courier the address is fixed.

Can I cancel?

Cancellation requests must be submitted immediately after placing an order. If your order has already been dispatched, it cannot be cancelled — it will need to be returned in line with our Return & Refund Policy.

Do you sell to retailers?

Not at the moment. We only sell direct to customers.

Payment

Which payment methods can I use?

We accept the following payment methods:

- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay

All prices are displayed in GBP (British Pounds Sterling).

Is paying on your site safe?

Your connection to our site is encrypted, and card payments are handled by certified payment providers rather than by us. We never see or store your full card number.

What information do you keep?

Your name, billing and delivery address, contact details, order history and the last four digits of the card used. Nothing more.

Delivery

Where do you deliver?

Anywhere in the United Kingdom, with the exception of PO Box addresses and BFPO/military addresses.

How long will my order take?

Once your order is placed, here's what to expect:

- Processing time: 2-3 business days (Monday to Friday)
- Shipping Time: 3-10 business days (Monday to Friday)
- Total Estimated Delivery Time: 5–13 business days
- Order Cut-Off Time: 6:00 PM
- Time Zone: (GMT) Greenwich Mean Time – London

Please note these are estimates and may occasionally be affected by courier delays, seasonal demand, or adverse weather conditions.

What does delivery cost?

We offer free shipping on all orders within the United Kingdom, with no minimum purchase required.

My parcel is damaged or hasn't turned up

Email info@solennestyle.com and we'll open an enquiry with the courier straight away.

Returns and refunds

How long do I have?

30 days from the day your order arrives. Contact us at info@solennestyle.com before sending anything back — we'll confirm the return address and what to include.

What condition do items need to be in?

Unworn, unwashed, with tags still attached and in the original packaging, along with your order number or receipt. We can't accept items that have been worn or returned without contacting us first.

Can I swap an item for a different size?

We run exchanges. Send the original back and we will place a new order.

When do I get my money back?

Once we've received and inspected your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 7 business days. Your bank or card provider may require additional time to post the refund.

My item is faulty or it's the wrong one

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us with a photo and we'll sort it out.

Your data

What do you do with my details?

We use them to process your order, take payment, arrange delivery and answer your questions. We don't sell your data, and we don't pass it to third parties for their marketing. Our Privacy Policy sets out the full picture.

What rights do I have?

Under UK GDPR you can ask us for a copy of the data we hold on you, have it corrected, or have it deleted. Email info@solennestyle.com and we'll deal with it.

Still stuck?

If your question isn't covered here, our team is ready to help.

info@solennestyle.com
Monday to Friday | 09:00 – 17:00 (GMT)
Saturday & Sunday | 10:00 – 16:00 (GMT)

We aim to respond to all enquiries within 24 hours.