FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

Shipping & returns

How long does it take to get a refund?

Refunds are processed within 5–7 business days after we receive your returned item. Refunds will be issued to your original payment method.

Do I have to pay for return shipping?

If the item is defective or damaged, Solenne Style covers the return shipping cost. For returns due to change of mind, the customer is responsible for shipping costs.

How do I return an item?

Items can be returned within 30 business days from delivery. They must be unused, in their original packaging, and in the same condition as received. Contact us at Info@solennestyle.com to initiate a return.

What happens if my package is lost or delayed?


If your order is lost, damaged, or delayed, contact us immediately at Info@solennestyle.com or +44 phone number. We will investigate and assist with a replacement or refund if necessary.

How long does shipping take?

Standard shipping in the UK typically takes 5–7 business days, depending on your location. Business days are Monday to Friday, excluding public holidays.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

Company Info

  • Store name: Solenne Style
  • Company name: OS Marketing
  • Company number: 92991599
  • Warehouse Address:
    1st Floor, No. 493 Taigang Highway, Gangwei Village, Renhe Town, Baiyun District, Guangzhou, Guangdong Province, China
  • Company Address: Hooikamp 33, Leerdam, Utrecht, 4143 VP, Netherlands
  • Email: info@solennestyle.com
  • Phone number: + 44 We aim to respond to your inquiries within 24 hours.
  • Customer Service Hours: Monday to Friday: 9am - 5pm (GMT+1) Saturday and Sunday: Closed